Privacy Policy

SANTINO – PRIVACY POLICY

Effective Date: 2026
Brand: Santino (South Africa)

Santino is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your data when you interact with our brand.

By using our website, placing an order, or contacting us, you agree to this policy.

1. Information We Collect

We may collect the following information when you engage with Santino:

• Full name
• Contact details (email address, phone/WhatsApp number)
• Delivery address
• Payment confirmation details (we do not store full card/banking information)
• Order history and customer communication records

2. How We Use Your Information

Your information is used strictly for business operations, including:

• Processing and fulfilling orders
• Delivering products to your address
• Communicating order updates and support
• Handling customer service requests
• Improving our services and brand experience

Santino does not use your data for unrelated marketing without consent.

3. Data Protection & Security

• Santino takes reasonable steps to protect your personal information from loss, misuse, or unauthorized access.
• All customer data is stored securely and only accessed by authorized personnel.
• While we take strong precautions, no system is completely secure, and Santino cannot guarantee absolute security of data transmitted online.

4. Sharing of Information

Santino does not sell, rent, or trade your personal information.

We may only share data with:

• Courier and logistics partners (for delivery purposes only)
• Payment service providers (for transaction processing)
• Legal authorities if required by law

All third parties are expected to handle data securely and responsibly.

5. Your Rights & Control

As a customer, you may:

• Request access to your personal information
• Request correction of inaccurate details
• Request deletion of your data (subject to legal and business requirements)

Requests can be made by contacting us directly using the details below.

6. Cookies & Website Tracking

If Santino operates a website, basic cookies or tracking tools may be used to:

• Improve website performance
• Understand user behavior
• Enhance customer experience

You may disable cookies in your browser settings, but some website features may not function properly.

7. Data Retention

Santino retains customer data only as long as necessary for:

• Order fulfillment
• Legal compliance
• Business record-keeping

After this period, data may be securely deleted or anonymized.

8. Third-Party Services

Santino may use third-party services such as:

• Payment processors
• Courier companies
• Website hosting platforms

We are not responsible for the privacy practices of these third-party services.

9. Changes to This Policy

Santino reserves the right to update or modify this Privacy Policy at any time. Updates will take effect immediately upon publication.

10. Contact Information

For any privacy-related concerns or requests:

📧 Email: Santinobrandsa@gmail.com
📱 Phone / WhatsApp: +27 (78) 497-6607