SANTINO – SHIPPING POLICY

Effective Date: 2026
Brand: Santino (South Africa)

This Shipping Policy outlines the terms under which Santino processes, handles, and delivers all orders. By placing an order, you agree to the terms stated below.

1. Order Processing

• All orders are processed only after full payment has been confirmed.
• Processing time typically takes 1–3 business days, but may extend during high-demand drops, sales, or limited releases.
• Santino reserves the right to delay processing without prior notice due to production, quality control, or operational requirements.

2. Delivery Timeframes

Delivery times are estimates only and are not guaranteed.

• Cape Town (Local Deliveries): 1–3 business days after dispatch
• South Africa (Nationwide): 2–5 business days after dispatch
• Remote Areas: 3–7 business days after dispatch

Santino is not responsible for courier delays, weather disruptions, strikes, or logistical failures.

3. Shipping Fees

• Shipping fees are calculated at checkout or confirmed before dispatch.
• Shipping costs are non-refundable under all circumstances.
• Free shipping promotions, if offered, apply only under specific conditions set by Santino.

4. Courier Services

Santino uses trusted third-party courier services for all deliveries.

• Once an order has been handed over to the courier, Santino has no control over delivery timelines or handling.
• Any issues arising during transit must be addressed with the courier service directly, where applicable.

5. Order Tracking

• Tracking details will be provided once your order has been dispatched.
• It is the customer’s responsibility to monitor tracking updates.
• Santino is not liable for missed deliveries due to customer unavailability.

6. Address Accuracy

Customers are fully responsible for providing accurate shipping details.

• Incorrect or incomplete addresses may result in delays, return-to-sender situations, or loss of package.
• Santino will not be held responsible for any costs, delays, or losses caused by incorrect information provided by the customer.

7. Delays & External Factors

While Santino aims for timely delivery, delays may occur due to:

• High order volume
• Courier service delays
• Weather conditions
• Public holidays
• Customs or regional disruptions (for international orders)

Such delays are beyond Santino’s control and do not qualify for compensation or cancellation.

8. Failed Deliveries

If delivery fails due to customer unavailability or incorrect details:

• The parcel may be returned to Santino or held by the courier.
• Re-delivery fees will be charged to the customer.
• Santino reserves the right to cancel or restock the order without refund.

9. International Shipping

• International shipping is available on selected orders only.
• Delivery times vary depending on destination and customs clearance.
• Customers are responsible for any customs duties, taxes, or import fees.
• Santino is not responsible for customs delays or border restrictions.

10. Lost or Damaged Packages

• Santino ensures proper packaging before dispatch.
• Once shipped, responsibility transfers to the courier service.
• Santino is not liable for lost, stolen, or damaged parcels during transit.
• Any claims must be made directly with the courier provider.

11. Changes to Orders

• Shipping details cannot be changed once an order has been processed or dispatched.
• Any requested changes must be submitted within 12 hours of placing the order and are not guaranteed.

12. Right to Refuse Shipping

Santino reserves the right to:

• Refuse shipment to any address or customer
• Cancel and refund orders at its sole discretion
• Modify shipping methods without notice

13. Contact Information

For all shipping-related inquiries:

📧 Email: Santinobrandsa@gmail.com
📱 Phone / WhatsApp: +27 (78) 497-6607

Response time: 24–48 business hours.

14. Final Statement

By placing an order with Santino, you acknowledge that:

• You understand and accept all shipping terms
• Delivery times are estimates, not guarantees
• Santino holds no liability once an order has been dispatched